Meet Support Sara - your new AI colleague

With an AI colleague, you can improve your customer service and free up resources in your support department. At WeMarket, we help you hire your own AI colleague, Support Sara, who can join the team and handle customer inquiries on an equal footing with your other employees.

Meet Support Sara

Meet Sara

Sara is the brain that ensures lightning-fast and intelligent support for your customers and team.

She instantly scans all customer questions and formulates precise answers based on order data, product information, and previous inquiries.

At the same time, she is your internal assistant, with a complete overview of your documents, procedures (SOPs), and knowledge base, and can even help proofread and improve your texts.

Her real strength is the ability to understand context and find the right answer in seconds, whether it's in an email, a document, or your order system.

With Sara, you'll get a more efficient support department, freed-up time for your employees, and happier, more loyal customers – around the clock.

Support Sara

How Sara works

Ask Sara about…

What are the 10 most common questions customers ask about returns? Which product generates the most support inquiries after purchase?

Find the exact procedure for handling a complaint in our SOP manual.

What is the average response time for delivery inquiries?

Which questions do we still not have a standardized answer for in our knowledge base?

Give me a summary of customer satisfaction based on the last 50 support conversations.

Which support topics have started to trend this week?

Where in our documentation can I find our data privacy policy?

Give Sara orders such as...

Draft a reply to the customer about the status of order [order number].

Summarize this long email thread with the customer in three main points.

Proofread and correct typos in this text before we publish it in our FAQ.

Create a new document in our knowledge base based on the solution from this support case.

Prepare a friendly template reply for questions about our upcoming holiday closure.

Translate this response into English for a foreign customer.

Find all documents that mention our 'sustainability strategy' and make a list with links.

Draft an internal news update about the revised refund procedure for the employee handbook.

Get started

Hiring process

1.
Define the role: Write the job description
Before you hire, define Sara's precise role in a job description. Describe her responsibilities, which support channels she will cover, and set clear KPIs, such as maximum response time. This ensures her effort is targeted and creates value from day one.
2.
Select the candidate: Hold an "interview"
Challenge Sara with a relevant case task reflecting your real challenges. Give her 5-10 typical customer inquiries and assess the quality and speed of her suggested answers. The dialogue with the implementation partner is your job interview.
3.
Draft the contract: Your Service Level Agreement
Sara's "employment contract" is your Service Level Agreement (SLA). Here you define the formal framework such as uptime, support, and response times. This is also where you ensure full confidentiality and GDPR compliance for your customer data.
4.
Onboard her: Onboarding and training
The first 90 days are crucial for Sara's success. Give her access to your systems and train her in your support manual, tone of voice, and historical support cases. Start with supervised tasks where you approve her responses, so she learns to match your standards.
5.
5. Integrate her into the team: Make her accessible
Sara should be an active part of the team's daily routine, not an isolated function. Define who can ask her for help and create a shared communication channel, such as on Slack. This makes her an easily accessible and valuable resource for everyone.
6.
6. Develop her potential: Hold development talks
Treat Sara as an employee who needs to develop. Hold quarterly "performance reviews," where you go through her KPIs and give her new goals or responsibilities. Software updates and access to new data are her way to attend training and get even better.

Monthly price

from 3,500 DKK

For this fixed monthly amount, you get a fully dedicated digital colleague, working for you around the clock. It’s a simple and transparent price, where we handle all the practicalities so you can focus on results.

The monthly “salary package” always includes:

* Full onboarding and integration We make sure your new colleague is set up correctly and has secure access to all relevant systems from day one.

* Ongoing “training” and optimization We continuously “train” and adjust your colleague, so he or she is always sharp, updated, and aligned with your business goals.

* Technical operation and maintenance You don’t have to worry about IT. We guarantee your colleague is always online, runs smoothly, and is ready to perform tasks.

* Strategic sparring We act as a sparring partner and help you define and adjust your colleague’s tasks to ensure you get maximum value.

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Do you want to see what your competitors and your industry are doing best?

At WeMarket, we offer businesses a benchmark report that compares their marketing efforts with their key competitors. You decide which competitors we should compare against.

We specialise in selling physical goods online and growing webshops – and now you can benefit from this expertise, even if you’re not already a client.

It’s completely free.

1.
Competitor screening
2.
Industry potential
3.
Recommendations

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Meet Support Sara - your new AI colleague